Customer outreach that builds trust, not suspicion

The challenge

Customers are rightly wary of unexpected calls from banks. Fraudsters have taught everyone to be suspicious, so genuine outreach has to be clear, consistent and verifiable.

At the same time, banks have a long list of necessary calls: pending KYC, expiring documents, card delivery and activation, loan application status, and alerts for unusual transactions. Doing them by hand across several languages is slow and uneven.

Regulated businesses also need evidence. If a customer later disputes what was said on a call, a vague note in the CRM does not help.

How ring24 helps

1. 01

   Consistent scripts, every time

   You write and approve what the agent may say. It does not improvise on policy, rates or eligibility.

2. 02

   Speaks the customer's language

   A customer in Kolkata hears Bengali, one in Pune hears Marathi. Clear, polite voices make genuine calls easier to trust.

3. 03

   Safe by design

   You decide what the agent can and cannot ask for. For example, it should never ask for a PIN or an OTP on a call, and it can direct people to the official app instead.

4. 04

   Completes the task

   Send the KYC link, confirm an activation, record a callback request, mark an application as followed up, all through your own APIs.

5. 05

   Records everything

   Each call has a recording and transcript with timestamps, searchable by your quality and compliance teams.

A KYC reminder call

An illustrative call, shown here in English. Your agent speaks the caller’s own language.

• AgentHello, this is Arnab calling from Sonar Bank. This is a courtesy call about your pending KYC update. Is this a good time?
• CallerYes, go ahead. What do I need to do?
• AgentYou can complete it in a few minutes in the official Sonar Bank app. I have sent the link by SMS. Please note we will never ask for your PIN or OTP on a call.
• CallerOkay, I will do it today.
• AgentThank you. We will remind you tomorrow if it is still pending.

What your agent can do

• Make approved KYC, activation and application-status calls
• Send official links by SMS or WhatsApp
• Read account-safe information from your APIs
• Record callbacks, consent and call outcomes
• Route disputes and fraud concerns to your team immediately

What to measure

Because every call is recorded, transcribed and tagged with an outcome, you can track the numbers that matter to your team:

• KYC completion rate after outreach
• Connect rate and best-time-to-call by language
• Call-to-action completion
• Complaints per thousand calls

Hear it for yourself

Listen to sample calls from ring24 voice agents in several Indian languages, with live captions.

Hear sample calls