Renewal calls that keep policies in force

The challenge

Insurance is bought once and forgotten until renewal. Policyholders miss due dates, not because they want to lapse but because the reminder was an easy-to-miss SMS or an email in the wrong language.

When a claim is filed, customers call repeatedly for updates. Each call is a person-minute spent reading out a status that already sits in a system.

New-policy enquiries also arrive at all hours, and agents who sell insurance are most valuable on the call where the customer is ready to decide.

How ring24 helps

1. 01

   Reminds early, then follows up

   The agent calls ahead of the due date, explains the premium and offers to send a payment link. If there is no answer, it retries at a good time.

2. 02

   Explains in plain language

   Policy terms, add-ons and grace periods are explained simply, in Marathi, Hindi, Gujarati or English, using only the information you provide.

3. 03

   Reads out claim status

   Policyholders call or are called and hear the current status and next steps straight from your claims system.

4. 04

   Qualifies new enquiries

   Prospects are asked about age, cover needs and budget, and the best leads are handed to your advisors with notes.

5. 05

   Never oversteps

   The agent is limited to your approved answers. Anything outside them is passed to an advisor.

A renewal reminder

An illustrative call, shown here in English. Your agent speaks the caller’s own language.

• AgentHello, this is Ritu from Surya Insurance. Your motor policy is due for renewal on the 24th. Would you like to renew it today?
• CallerYes, but what is the premium this year?
• AgentThe renewal premium is 8,450 rupees, with the same cover as before. Shall I send the payment link by SMS?
• CallerPlease do.
• AgentSent. Your policy stays active as soon as the payment goes through. Thank you!

What your agent can do

• Fetch policy, premium and due-date details from your API
• Send renewal and payment links
• Read out claim status and next steps
• Qualify new-policy leads and book advisor callbacks
• Record outcomes and objections for your team

What to measure

Because every call is recorded, transcribed and tagged with an outcome, you can track the numbers that matter to your team:

• On-time renewal rate
• Lapse recovery after reminder
• Claim-status calls handled without an agent
• Advisor time saved on routine calls

Hear it for yourself

Listen to sample calls from ring24 voice agents in several Indian languages, with live captions.

Hear sample calls