Refunds & cancellation.

Monthly plans

Every ring24 plan is billed monthly, in advance. There is no long-term contract and no setup fee. Prices are on the pricing page and GST is added to each invoice.

Cancel anytime

You can cancel whenever you like from the console, or by emailing bhanu@edevi.ai from your account email address. Cancellation takes effect at the end of your current billing month: your agents and numbers keep working until then, and you will not be charged again.

No refunds for the current month

Because each month is paid in advance, we do not refund the month you are in, including when you cancel part-way through it.

Unused minutes

The minutes included in your plan are for that billing month. Unused minutes expire at the end of the month and do not carry over or turn into credit.

Extra minutes

Minutes used beyond your plan are billed per second at your plan's extra-minute rate. Calls that have already been made are not refundable.

Charged by mistake?

If you were charged twice or charged an amount that does not match your plan, email bhanu@edevi.ai with the invoice number. Once we confirm the error we refund the difference to the original payment method.

Who this policy is from

ring24 is a product of edevi.ai. This policy forms part of our terms of service.